Purpose: The safety of our riders, instructors, staff, and horses is our highest priority at Reef AlHijaz. This policy outlines the safety procedures and requirements to ensure a safe environment for all participants in our equestrian activities. Scope: This policy applies to all riders, instructors, staff, visitors, and any individuals participating in activities at Reef AlHijaz. Helmet Policy: All riders must wear an ASTM/SEI-certified helmet at all times while mounted. Helmets must be properly fitted and securely fastened. Appropriate Attire: Riders must wear appropriate riding boots with a heel. Long pants, such as jodhpurs or breeches, are required to prevent chafing and provide proper leg protection. No loose or baggy clothing that could get caught in equipment is allowed. Horse Assignment: Horses are assigned to riders based on skill level, experience, and compatibility to ensure safety and a positive learning experience. Instructors will make the final decision on horse assignments. Horse Welfare: The welfare of our horses is a top priority. Horses must receive adequate rest, proper nutrition, and necessary veterinary care. Any mistreatment or neglect of horses by riders or staff is strictly prohibited and will result in immediate disciplinary action. Mounting and Dismounting: Riders should mount and dismount only in designated areas and under instructor supervision. Follow the instructor’s guidance for safe mounting and dismounting techniques. Leading Horses: Always lead horses with a halter and lead rope. Keep a safe distance between horses and avoid leading horses too close to each other. Supervision: All riding activities must be supervised by an instructor. Instructors must ensure that the rider-to-instructor ratio is appropriate for safety. Lesson Structure: Lessons should begin with a safety briefing, including specific instructions and potential hazards. Warm-up exercises are required before starting any riding activity to prevent injuries. Access and Security Policy: Access to the facility is restricted to designated hours of operation. Unauthorized access outside of operating hours is prohibited. Visitors are welcome but must follow all safety protocols and remain in designated areas. Equipment Check: All tack and equipment must be regularly inspected for wear and safety. Riders and staff should report any damaged equipment immediately. Damaged equipment must be repaired or replaced before use. Arena Safety: Riders should follow posted arena rules, including riding direction and passing etiquette. Only authorized personnel are allowed in the arena during lessons. Stable Area: Keep stable areas clean and free of hazards. Ensure all tools and equipment are stored properly after use. First Aid: First aid kits are available in the stable and riding areas. Staff members are trained in basic first aid and CPR. Emergency Contacts: Riders must provide up-to-date emergency contact information. Emergency contact lists are kept accessible to instructors and staff. Accident Protocol: In the event of an accident, instructors will administer first aid and call emergency services if needed. An incident report must be completed and filed for any accidents or injuries. Medical Information: Riders must disclose any medical conditions that may affect their ability to ride safely. Allergies, especially to animals or dust, should be reported to the instructor. All medical information will be kept confidential and used solely for safety purposes. First Aid Policy: The school will maintain well-stocked first aid kits and ensure staff are trained in basic first aid. In case of minor injuries, staff will provide appropriate first aid treatment. For serious injuries, emergency medical services will be contacted immediately. Riders are encouraged to have personal health insurance to cover any potential medical expenses resulting from injuries sustained during activities. Hygiene: Wash hands before and after handling horses. Do not eat or drink in the stable areas to prevent contamination. Code of Conduct: Riders must treat instructors, staff, other riders, and horses with respect. No yelling, running, or roughhousing is allowed around the horses. Parental/Guardian Supervision: Parents or guardians of minors must remain on-site during lessons and follow all safety guidelines. Compliance and Enforcement Policy Adherence: Failure to comply with this safety policy may result in disciplinary actions, including removal from the riding program. The safety policy is reviewed annually and updated as necessary to ensure the highest safety standards. At Reef AlHijaz, we are committed to providing a safe and enjoyable environment for all equestrian activities. By following these safety guidelines, we can ensure the well-being of our riders, staff, and horses.

Reef AlHijaz Equestrian Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reefalhijaz.com, as well as your rights regarding your personal information. Information We Collect: We may collect personal information such as your name, email address, phone number, and payment details when you book our services or register on our website. Additionally, we may collect information about your interactions with our website, such as IP address, browser type, pages visited, and the dates/times of your visits. We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us improve site functionality and understand user behavior. How We Use Your Information: We use your personal information to process bookings, provide equine services, and manage your account. We may use your contact information to send you updates, promotional materials, and respond to your inquiries. Usage data and cookies help us analyze website traffic and improve our services. We may disclose your information as required by law or to protect our rights and safety. How We Share Your Information: We may share your information with third-party service providers who assist us in operating our website and providing services. Additionally, we may disclose your information if required by law or in response to legal processes. In the event of a merger, sale, or transfer of assets, your information may be transferred to the acquiring entity. Your Rights: You have the right to access and correct your personal information. You can opt-out of receiving promotional communications by following the unsubscribe instructions in our emails. You can manage cookies through your browser settings. Security: We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this policy. Your continued use of our website after such changes constitutes your acceptance of the new Privacy Policy. Contact Us: If you have any questions about this Privacy Policy, please contact us at: Reef AlHijaz Equestrian Center +966-56-644-6410 reefalhijaz@yahoo.com By using our website, you consent to the terms of this Privacy Policy. Thank you for trusting Reef AlHijaz with your personal information.

Introduction: By booking any class, service, or activity with Reef AlHijaz (the "School"), including but not limited to riding lessons, equine boarding, farrier services, and any other equine-related services (collectively, the "Services"), you (the "Participant" or "Horse Owner") agree to the terms and conditions outlined in this Waiver of Liability and Assumption of Risk. Electronic Consent: By booking a class or service, you consent to using an electronic waiver. During booking, you must indicate your agreement to this waiver by checking the box or clicking the button that states: "I have read and agree to the Waiver of Liability and Assumption of Risk." Notice and Accessibility: The full text of this waiver is accessible through a prominently displayed link during the booking process. Please read this waiver carefully before proceeding with your booking. Waiver of Liability: In consideration of being allowed to participate in the Services provided by the School, you hereby release, waive, discharge, and covenant not to sue the School, its owners, instructors, employees, agents, and affiliates (collectively, the "Releasees") from any and all liability, claims, demands, actions, and causes of action arising out of or related to any loss, damage, or injury, including death, that may be sustained by you or your horse(s), or to any property belonging to you, while participating in such activities, whether caused by the negligence of the Releasees or otherwise. Assumption of Risk: By participating in the Services, you acknowledge and understand that there are inherent risks associated with equine activities, including but not limited to the risk of serious injury or death resulting from falls, kicks, bites, collisions, and other interactions with horses. You voluntarily assume full responsibility for any risks of loss, property damage, or personal injury, including death, that may be sustained by you or your horse(s) as a result of participating in these activities. Equine Boarding Specific Terms: If you are boarding your horse(s) at the School, you acknowledge and accept the risks associated with boarding, including but not limited to injuries, illnesses, theft, loss, or damage to your horse(s) or property. You agree to release and hold harmless the Releasees from any and all claims arising out of or related to the boarding of your horse(s). Farrier Services Specific Terms: If you are receiving farrier services from the School, you acknowledge and accept the risks associated with farrier work, including but not limited to injuries to your horse(s) or damage to property. You agree to release and hold harmless the Releasees from any and all claims arising out of or related to the provision of farrier services. Minor Participants: If the Participant is a minor (under the age of 18), this waiver must be agreed to by a parent or legal guardian on behalf of the minor. The parent or guardian acknowledges the risks and agrees to the release of liability as specified in this waiver. Record Keeping: The School will securely store electronic records of your agreement to this waiver, including the date and time of your consent. These records will be maintained in a secure and tamper-proof system. Periodic Updates and Renewal: This waiver must be renewed annually or whenever significant changes are made to the waiver terms. You will be notified of any updates, and your renewed consent will be required. Electronic Signature: At the checkout, by clicking the button or checking the box, you agree to the terms and conditions of this waiver. By booking any class, service, or activity with the School, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Waiver of Liability and Assumption of Risk. You understand that this is a legally binding agreement and that your electronic consent is equivalent to a signed written agreement.

Purpose: The purpose of this Equine Boarding Policy is to outline the terms and conditions for boarding horses at Reef AlHijaz (the "Facility"). This policy is designed to ensure the safety, health, and well-being of all horses and provide clear guidelines for horse owners and Facility staff. Scope: This policy applies to all horse owners boarding their horses at the Facility, as well as all Facility staff responsible for the care and management of boarded horses. Boarding Agreement: All horse owners must sign a Boarding Agreement outlining the terms of service, fees, and responsibilities. The Agreement must be signed prior to the arrival of any horse at the Facility. Boarding Fees: Fees cover standard services, including stall rental, basic feed, and daily turnout. Additional services are available for an extra charge. Boarding fees are due on the first day of each month. All payments not received on time are considered late. Late payments will incur a fee of 10% of the monthly boarding rate. Veterinary Care: Horse owners must provide proof of current health prior to boarding. Owners are responsible for regular veterinary care, including vaccinations, deworming, and dental work. Records must be kept up to date and shared with the Facility. In case of an emergency, the Facility will contact the owner’s designated veterinarian. If the owner cannot be reached, the Facility may authorize emergency care at the owner's expense. Emergency Contact: All horse owners must provide an additional emergency contact in case they are unreachable during an emergency. Farrier Services: Horses must be kept on a regular farrier schedule. Owners can use their own farrier or the Facility’s recommended farrier. Owners must notify the Facility of scheduled farrier visits. Feed and Nutrition: The Facility provides standard feed and hay. Any special dietary requirements must be supplied by the owner. Owners must notify the Facility of any dietary changes or supplements. Turnout and Exercise: Horses will be turned every other day in designated areas. Turnout schedules are managed by the Facility. Stable and Stall Maintenance: The Facility will maintain clean stalls and provide fresh bedding regularly. Owners must keep the areas around their horse’s stall tidy and free of personal items. Behavior and Conduct: Owners must treat Facility staff and other boarders with respect. Disruptive or unsafe behavior is not tolerated. Owners must follow all Facility rules and safety guidelines. This includes wearing appropriate attire and following safety procedures when handling horses. Access and Hours: The Facility is open to boarders at regular business hours. Please verify with the management due to seasonal changes. Visitors: Visitors must follow all Facility rules and are only allowed in designated areas. Visitors must be accompanied by the owner or Facility staff. Liability Waiver: At the time of booking boarding and any other services at the Facility, all horse owners acknowledge that they have read, understood, and agreed to the waiver releasing the Facility, its owners, and staff from any claims arising out of boarding services. Non-Payment Consequences: If boarding fees are not paid for three (3) consecutive months, Reef AlHijaz reserves the right to take ownership of the horse by the common law of the Kingdom. The horse will become the property of Reef AlHijaz, and the owner forfeits all rights to the horse. Prior to taking ownership, Reef AlHijaz will make multiple attempts to contact the owner to resolve the payment issue. Notice of Termination: Either party may terminate the Boarding Agreement with one (1) month written notice. Removal of Horse: Upon termination, owners must remove all personal belongings and ensure the stall is clean within one (1) day of termination. Any outstanding fees must be paid before the horse is removed. The owner will be charged for daily care (SAR 8) until the balance is settled and the horse is removed from the stall. Abandoned Horses: If a horse is not removed within ninety (90) days of termination, the Facility reserves the right to take legal action to recover fees and costs associated with the horse’s care and to take full ownership of the horse. Electronic Agreement: This policy is provided in an electronic format. By signing up for boarding services at Reef AlHijaz, the horse owner acknowledges that they have read, understood, and accepted this policy. The electronic consent will be documented and securely stored by Reef AlHijaz. At Reef AlHijaz, we are committed to providing high-quality care and a safe environment for all boarded horses. By adhering to this Equine Boarding Policy, we ensure a positive experience for both horse owners and their horses.

Cancellation Policy: Cancellations must be made at least 4 hours before the scheduled lesson to avoid a cancellation fee. Failure to cancel within this timeframe will result in a fee equivalent to 100% of the lesson cost. Refunds for cancellations made within the required notice period will be processed within 15 business days. Make-up Lessons Policy: Lessons canceled within the required notice period can be rescheduled based on availability. These make-up sessions must be arranged within one month of the missed class. No refunds will be given for missed Lessons if a make-up cannot be scheduled. Timeliness Policy: Riders are expected to arrive at least 15 minutes before the scheduled session time to prepare. Consistent tardiness may result in the loss of lesson privileges or additional fees. Lessons will start and end promptly as scheduled. Payment Policy: All lessons must be paid for in advance. Accepted payment methods include credit card and online payment options. Late payments will incur a fee of 5% of the total amount due. Non-payment of more than 5 business days will result in suspension from lessons until the balance is settled. Contact Information Policy: Participants are required to keep their contact information up to date with the school administration. This includes phone numbers, email addresses, and emergency contact details. Emergency Contacts Policy: Riders must provide current emergency contact information prior to participating in any activities. This information will be used only in case of an emergency.

If you encounter any issues with booking on our website or app, please rest assured that we are committed to resolving them promptly. While we strive to maintain efficient and error-free systems, we understand that technical glitches may occur from time to time. If you experience any problems with booking, scheduling, or signing up, please contact us via WhatsApp at +966-54-575-4868. Our dedicated IT specialist will promptly assist you within 24 to 72 hours. Please note that this number is for WhatsApp messages only. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to ensure a smooth and seamless booking experience at Reef AlHijaz. For any other questions, please give us a call or send us a WhatsApp message at +966-56-644-6410.

It is best to have your own helmet for horseback riding. If you do not currently have a helmet, we will provide one free of charge for the duration of your ride or lesson. For hygiene purposes, we also provide a hair net that must be worn under all helmets we provide. After the ride, please return our helmet to the tack room. Bringing your own helmet ensures a perfect fit and personal comfort. However, if you choose to use one of our helmets, rest assured that they are ASTM/SEI-certified and regularly cleaned and inspected for safety. For any questions regarding helmet use, feel free to contact us directly.

To prepare for your class at Reef AlHijaz, here are a few things to consider: Attire: Wear appropriate riding attire, including an ASTM/SEI-certified horseback riding helmet, boots with a heel, and long pants such as jodhpurs or breeches. Safety Gear: If you have your own riding helmet, vest, and gloves, feel free to bring them. We provide helmets only, in case you do not have or forgot to bring your own. Arrival: Arrive at least 15 minutes before your scheduled class time to check in, meet your instructor, and get acquainted with your assigned horse. Hydration and Comfort: Bring a water bottle to stay hydrated during your lesson. Dress in layers to adjust for the weather and ensure your comfort throughout the session. Paperwork: If you are a first-time visitor, ensure that you have completed any necessary paperwork, such as waivers or registration forms, which can typically be found on our website or filled out on-site. By preparing in advance, you'll have a smooth and enjoyable experience during your riding class at Reef AlHijaz.

At Reef AlHijaz, our color-coded system for riding classes not only delineates different levels of proficiency but also incorporates a structured progression and assessment process: GREEN Level (Beginners): This level introduces new riders to foundational skills such as saddling, leading, mounting, and basic commands like walking, trotting, and beginning canter. Riders build confidence and foundational techniques under the guidance of our experienced instructors. ORANGE Level (Intermediate): Advancing from the GREEN level, riders at the ORANGE level refine their skills with exercises like trotting without stirrups, mastering balanced riding techniques in canter through figure eights and circles, and learning lead changes. This level emphasizes precision and control in riding. RED Level (Advanced): At the RED level, riders fine-tune their abilities with more complex exercises to enhance their coordination, timing, and finesse. This prepares them for specialized disciplines such as show jumping and endurance riding, including trail rides in desert environments. Upon completion of each level, riders undergo a comprehensive assessment. This includes a test session where a checklist of skills is evaluated to ensure mastery before progressing to the next level. This structured approach ensures that riders not only progress effectively but also build a solid foundation of equestrian skills at Reef AlHijaz. Our instructors are dedicated to providing personalized guidance and support, fostering a safe and enriching environment where riders can thrive in their equestrian journey.

For your safety and comfort while riding at Reef AlHijaz, we recommend the following attire: Helmet: Wear an ASTM/SEI-certified horseback riding helmet. If you do not have one, we can provide one free of charge for the duration of your ride or lesson. Boots: Wear boots with a heel to prevent your feet from slipping through the stirrups. Avoid sneakers or flat-soled shoes. Pants: Wear long pants such as jodhpurs or breeches to prevent chafing and provide proper leg protection. Safety Vest: Consider wearing a safety vest, especially if you are a beginner or participating in jumping or other high-risk activities. Safety vests provide additional protection for your torso. Gloves: Riding gloves are optional but can help protect your hands and provide a better grip on the reins. Tops: Wear fitted tops to avoid loose or baggy clothing that could get caught in equipment. Layers are advisable to adjust for comfort based on the weather. By dressing appropriately, you ensure a safer and more enjoyable riding experience.

NO, a bike helmet is not suitable for horseback riding. Horseback riding helmets are specifically designed to provide protection for equestrian activities and meet ASTM/SEI safety standards. They offer protection for areas of the head that are more vulnerable during falls or impacts specific to riding. We highly recommend using an ASTM/SEI-certified horseback riding helmet to ensure your safety. If you do not have one, we will provide a riding helmet free of charge for the duration of your ride or lesson.